Description
In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for some time, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset.
This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry.
In this course we’ll provide you with –
- Further understanding on key IT technologies
- Basics around Windows 10 administration, troubleshooting and support
- IT Hardware overview, setup and troubleshooting
- AD (Active Directory) and how to use AD
- An overview of DHCP?
- Basics on what Servers are
Course Length
4hr 26min of instructor led video content along with handouts to aid learning.
Do I need to be an expert?
No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology and improve providing an overview of core system and network technologies.
Why this course?
This course will be easy to understand and give you an overview of the necessary IT skills you need to know.
Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!
Course Outline
Introduction
- Instructor & Course Introduction
- Different IT Support Levels (1, 2, 3)
Microsoft Windows
- Using Windows 10 – Basic Overview
- Computer Names and Naming Conventions
- Installing and Deleting Apps
- Troubleshooting – OS, Software, Hardware
- Installing Windows 10 from USB
Hardware
- How To Hook Up Dual Monitors
- PC Parts – Laptops and Desktops – Outside
- PC Parts – Laptops and Desktops – Inside + Upgrades
Active Directory
- What is a Domain and Active Directory (AD)
- Basic AD Overview
- Creating a new OU’s and User in AD
- Reset user passwords
- Creating a new Computer Account in AD
- Managing and using Users, Security Group
- Joining a PC to the Domain
- Joining a Mac to the Domain
Network and Tools
- What is DHCP
- IP addresses (DHCP vs Static) – Mac & PC
- Hardware Drivers
- Remote Desktop
Servers and Virtualization
- What is a Server (Physical Overview)
- Physical vs Virtual Server
- Servers in the Cloud
Course Conclusion
- Ticketing system and triage
- What Next?
