Description
Welcome to this IT Ops Manager training course designed to empower professionals in mastering efficient and resilient IT operations. We will explore foundational IT infrastructure principles, strategic alignment with business goals, operational efficiency, incident response, cybersecurity, and emerging technologies. You’ll gain a deeper understanding of IT operations management.
Some of the topics that we’ll cover include –
- Foundations of IT Operations Management:
- Explore the fundamental principles of IT infrastructure.
- Understand the interplay between hardware, software, networks, and security.
- Develop a solid foundation for effective decision-making in a complex technological landscape.
- Operational Efficiency and Performance Optimization:
- Streamline processes and optimize workflows for enhanced performance.
- Monitor and manage system performance to meet organizational expectations.
- Incident Response and Problem Resolution:
- Master incident response strategies for minimizing downtime.
- Develop effective problem-solving techniques and troubleshooting protocols.
- Team Leadership and Collaboration:
- Cultivate strong leadership skills for managing IT teams.
- Foster a collaborative team culture and promote innovation.
- Cybersecurity Best Practices:
- Gain comprehensive insights into cybersecurity principles.
- Learn to safeguard organizational assets and maintain a secure IT environment.
- Continuous Improvement and Adaptability:
- Embrace the concept of continuous improvement in IT operations.
- Cultivate adaptability to navigate the evolving IT landscape.
Course Length
10hr 39min of instructor led video content along with handouts to aid learning.
From understanding the foundations of IT infrastructure to mastering incident response, cybersecurity best practices, and emerging technologies, each module is designed to equip you with practical skills and strategic insights. Our goal is not just to impart knowledge but to empower you to lead your teams confidently in the dynamic world of information technology.
Course Content
What is IT Operations Management?
- What We’ll Cover
- IT Operations Management
- Different IT Manager Types
IT Service Management (ITSM)
- Different Support Levels
- ITIL
- Service Desk Operations
- The Ticketing System
- Customers & Stakeholders
- Service Level Agreements (SLAs)
About the Tech, Hardware and Software
- Importance of IT Ops + Uptime
- Tech Types- On-premises, Cloud, Hybrid
- Where Infrastructure Lives_new
- Physical vs Virtual Server
- Servers in the Cloud
- Learning about Group Policies
- Talking SAN’s
- SAN vs NAS – What’s the Difference
- Networking Protocols and Standards
Domain Services
- What is a Domain
- About AD
- Domain Name Systems (DNS)
- Purpose of DHCP
End-User Support
- Managing Devices
- About Operating Systems
- SOE Development
- BYOD
- Application Management
- Printer & MFD Management
- Office / Desk Phones
- Spare Equipment
- Approved Applications
Onboarding
- Onboarding Process
- The Induction
Security, Monitoring & Compliance
- Importance of Protecting Your Systems
- Desktop + Laptop Security
- Importance of Patching
- Network Security Devices
- Vulnerability Assessment and Management
- Physical Security
- Cybersecurity Audits
Backups and DR
- Backup Strategies
- End-User Backups
- 3-1-2 Rule
- Disaster Recovery Plan
Training and Knowledge Base
- Staff Education and Training
- Level 0 Support
- Cybersecurity Awareness and Training
- Cybersecurity Training Implementation and Plan
Team Leadership and Communication
- Team Management
- Tech Skills + Skills Matrix
- Lead by Example
- KPIs
IT Governance, Finances and Compliance
- IT Governance
- Meetings are Important
- Documentation is Key
- Vendors & Suppliers relationships
- Reporting
- Agreements, Contracts
- IT Budgets
- Asset Registers
- Modern Systems – 3-5 year lifecycle
- Data Retention Policy
Professional Development
- Know The Tech
- Delegating
- High Performance Teams
- Ensure You Are Organised
- Ensure You Are Organised
- Keep Updated
- Using Mistakes
- Be Understanding
- Keeping it Simple
Next Steps
- Outro
