Description
Hi and welcome to this training course and thank you so much for registering, I really appreciate it.
In this course we’ve prepared a number of videos that will provide you with the essential knowledge and skills you need to get that promotion and move into an IT manager role. Even if you are just starting out or have been an IT manager for a while, this course will provide you with a good overview of what IT managers do.
In this course we’ll discuss –
- Moving from a Tech to a Manager
- IT Manager Responsibilities
- IT strategies roadmaps, budgets
- People and staff management
- Hardware, Software and other registers
- Holding and types of meetings
- Disaster Recovery, Operations, Security & Capacity
- Reporting, Audits and Dashboards
Course Length
5 hours of instructor led video content along with handouts to aid learning.
What do I need to know?
Having already a good understanding of the basics around IT systems and concepts will help in preparation for an IT management position.
This course is aimed at two groups
- existing IT professionals and techs that want to advance in their careers and move into a management position
- existing IT managers who want to improve in their management skillset and knowledge
Why this course?
This course will be easy to understand and follow. It will give you an overview of the necessary management skills, roles and responsibilities you need to know to become a great and effective IT manager.
** upon registration you’ll be provided a file with links to all course content.
Course Outline
- Instructor & Course Introduction
- Moving from a Tech to a Manager
- Know Your Stuff
- Keep Updated – IT Always Changes
- Don’t Talk Tech to Non-Tech People
- Be Approachable, Understanding, and Positive
- IT Managers Responsibilities | Breakdown + Different Role Types
- Customers – Internal and External
- Staff & Team Management
- Physical Security
- Roadmaps and IT Strategy Docs
- Hardware – Network, Servers, Storage, Desktops, Laptops, Phones…
- Software – Apps, Operating Systems, Backups
- IT Budgets
- Introduction to Knowing your Systems
- Tech Skills + Skills Matrix
- Hardware Asset Registers
- Incident Response – Helpdesk Systems
- Snapshot Dashboards and IT Health Checks
- Applications & License Registers + Password Management
- Keep Systems…Security & Health
- Application Management
- Keep Systems…Updated & Patched
- Approved App Lists
- Keep Systems…Current & Modern, get rid of the old stuff!
- Log Management
- DRP & BCP
- Be Organised and Deliver
- Documentation, Documentation, Documentation
- IT AUP and Procedures
- Leading by Example – Help your techs
- The Art of Delegation
- Using Mistakes + Leadership Tips
- Building High Performance Teams
- Standard Operating Environments
- Spare Equipment
- You’ll be required in a lot more meetings now…
- Meetings – Operations
- Meetings – Capacity
- Meetings – Security
- Meetings – Team Team Team
- Meetings – Senior Management, Boards
- Helpdesk & Service Desk Reports (Weekly + Monthly)
- Health & Security Reports
- Vendors & Suppliers relationships
- Agreements, Contracts, MSA’s, RF#, SOW’s etc
- Final Thoughts
